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Privacy Policy

AutoLuxSA Policies

 

 

 

 

🔒 Privacy Policy

 

 

At AutoLuxSA, we respect your privacy and are committed to protecting your personal information.

 

1. Information We Collect:

 

  • When you place an order, we collect your name, contact details, delivery address, and payment information.

  • We may collect browsing data (cookies, analytics) to improve your shopping experience.

 

 

2. How We Use Your Information:

 

  • To process and deliver your orders.

  • To provide customer support.

  • To improve our website, products, and services.

  • To send you marketing material (only if you consent).

 

 

3. Information Sharing:

 

  • We do not sell or rent your personal information to third parties.

  • Your details may be shared with trusted service providers (e.g., courier companies, payment gateways) solely to complete your order.

 

 

4. Data Protection:

 

  • We use industry-standard security measures to protect your personal data.

  • You can request access, correction, or deletion of your data at any time by contacting us.

 

 

5. Policy Updates:

 

  • This Privacy Policy may be updated from time to time. Any changes will be posted on our website.

 

 

 

 

 

⚠️ Product Disclaimer

 

 

  • AutoLuxSA supplies car care and detailing products for external automotive use only.

  • Always follow product instructions carefully. Misuse of products may result in damage to vehicle surfaces, for which AutoLuxSA will not be held liable.

  • Test products on a small, inconspicuous area before full application.

  • AutoLuxSA is not responsible for improper use, negligence, or damage caused by third-party application.

  • Professional application is recommended for advanced products (e.g., ceramic coatings).

 

 

 

 

 

🔄 Return & Refund Policy

 

 

At AutoLuxSA, we want you to be 100% satisfied with your purchase.

 

1. Returns:

 

  • Returns are accepted within 7 days of receiving your order.

  • Products must be unused, unopened, and in original packaging.

  • Used or opened products cannot be returned due to hygiene and safety reasons.

 

 

2. Refunds:

 

  • Once your return is inspected and approved, a refund will be processed within 7 business days.

  • Refunds will be made via your original payment method.

  • Shipping fees are non-refundable.

 

 

3. Exchanges:

 

  • If you received a damaged or incorrect product, please contact us within 48 hours of delivery with proof (photo/video). We will arrange a replacement or refund.

 

 

4. Non-Returnable Items:

 

  • Sale items, gift cards, and promotional bundles are not eligible for return/refund.

 

 

5. How to Initiate a Return:

 

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